1. Scope
This Policy applies to LAYE customer-facing services, including event discovery, account services, checkout, ticketing and the customer dashboard.
2. Information we collect
Account information
Name, email, telephone, account credentials and profile information you choose to provide.
Ticketing information
Events viewed, ticket selections, reservations, purchases, promo codes, ticket status and check-in activity.
Technical information
IP address, browser/device information, timestamps, security logs and diagnostics needed to operate and protect the service.
3. How we use information
- Create and manage customer accounts.
- Process reservations, orders and refunds.
- Generate tickets and QR codes.
- Deliver tickets and transaction messages.
- Prevent fraud and unauthorized access.
- Remember checkout selections and preferences.
- Provide support and improve LAYE.
4. Payments
Payment transactions may be processed by external payment providers. LAYE may receive transaction identifiers, amount, currency, status and refund information needed to manage the order.
5. Tickets & QR codes
Ticket identifiers and QR codes may be linked to the associated order, event and customer account. Do not publicly post a QR code unless an authorized transfer process expressly permits it.
6. Marketing preferences
LAYE may support promotions from organizers to past customers in accordance with customer preferences.
Promotional email may be sent where permitted and can be disabled using available preference controls.
SMS
Promotional SMS should only be enabled after required consent is provided. Customers may withdraw consent through available settings or opt-out mechanisms.
In-app
LAYE may display recommendations or promotional messages inside the customer dashboard when enabled.
7. Information sharing
Limited information may be shared with event organizers, payment processors, communication providers, hosting/security providers and authorities where legally required. Organizers should receive only information reasonably necessary for the event or permitted marketing purpose.
8. Data retention
LAYE retains information as reasonably necessary to provide services, maintain transaction and ticket records, prevent fraud, resolve disputes and meet legal obligations.
9. Security
LAYE uses administrative and technical measures intended to protect customer data. No online service can guarantee absolute security.
10. Privacy choices & rights
Depending on applicable law and location, customers may have rights such as access, correction or deletion. Some records may need to be retained for legal, transaction, security or fraud-prevention reasons.
11. Cookies & browser storage
LAYE may use cookies, session storage and local storage to support login, preserve ticket selections during checkout, remember preferences and protect the platform. Clearing browser storage may sign you out or remove an unfinished checkout selection.
12. Children
Event age requirements may vary. Where parental or guardian involvement is legally required, customers must follow those requirements.
13. International processing
LAYE may operate across multiple countries and use providers in different jurisdictions. Appropriate safeguards should be used where required for cross-border data handling.
14. Policy updates
This Policy may be updated as LAYE services, privacy practices or legal requirements change. The effective date identifies the current version.